I have to say, it’s not a bad product. Received my order within a couple of weeks of ordering. Noticed today a payment pending to them for £23, yet I’d paid £17.70 on July 7th for my one off purchase. Contacted the bank who stopped further payments but said I had to contact the company in the first instance to get a refund. I emailed them and have just now (01.30am) received this response:-Thank you for reaching out, and I sincerely apologize for any inconvenience this may have caused. I’ve gone ahead and canceled the subscription on your behalf, so you will not be charged moving forward. To clarify, during the checkout process of your initial order, the Premium VIP Support & Early Access subscription was selected. This subscription begins with a free trial and automatically renews on a monthly basis unless manually canceled. It is a digital membership that offers early access to new product launches and exclusive member-only perks, but it does not include a physical product shipment each month. While we’re unable to issue a full refund for the subscription charge, we’d be happy to offer you a 50% gift card as a courtesy. You can use this on any future purchase through our store.I genuinely don’t remember seeing anything about a subscription when I ordered. Equally, why would you pay a monthly subscription to receive nothing for it in return! Bonkers. I don’t generally check my bank transactions daily but I’m waiting for a refund from a different company. I’m thankful I saw it and my bank has stopped all future transactions to them but I’d say the chances of me getting back the £23 are slim to none (as they say in the email, they can give me a 50% off discount card. To be honest I didn’t even expect a reply. I dread to think how many people they’re skimming money from who don’t check their accounts. So whilst the product itself is ok, I’d suggest really scrutinising the small print, if it’s even there at all….
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