I am extremely frustrated with the service. Despite being a long-time customer and spending a significant amount of money, there seems to be no loyalty or support when issues arise. When I attempted to file a dispute over a small order, I provided ample evidence, yet the service sided with the merchant without proper consideration. It's baffling that they would prioritize such a minor amount over customer satisfaction. Additionally, their payment policies are misleading, as they collect more upfront and handle refunds poorly. My disputes are closed almost immediately without thorough investigation, leading me to believe that they either don't care or are simply lazy. I have stopped reaching out for help because it feels pointless. It's disappointing that they don't value their customers or understand the importance of good customer relations. I could escalate the matter through my bank, but it seems they are more concerned about their profits than maintaining a good reputation. Overall, this experience has been quite disheartening.
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