Accompanied my elderly mother, who lives on a budget, to the store and felt she was taken advantage of. She was charged both a restocking and delivery fee twice. The movers didn’t even try to bring the couch into her apartment and charged a 15% restocking fee. The salesperson was rude and unhelpful. My mother ended up with a smaller couch for almost the same price, which doesn't suit her needs. It's disheartening to see such treatment towards vulnerable customers.
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