In December we bought over $8000 in furniture from American Furniture warehouse in Webster TX for our home in Minnesota. We were told about their warranty and I asked if they would deliver it for us. They said they could but it will cost 10%. We felt that was to much and found a better option. Everything was great until early April. The stitching is coming undone on our recliner. So knowing that we had a warranty based on what our sales person said, we call customer service and spoke to Chris and was eventually told by him that they wont repair anything if it isn’t delivered by them. He said it clearly states this on our receipt. I have the receipt and it says nothing like that. So I called AFW customer service again and they told me its not on the receipt but it is on their web page. I said I didn’t buy it online I bought directly at the store. How would I know that it was on a web page. Can you imagine buying something directly from Walmart and them saying since you didn’t have us deliver it then we don't have to honor any warranty. If Walmart said “hey its on our web page” people would flip. American Furniture warehouse knows the right thing to do. It sure would be nice to find a big company that cares about being fair and not as concerned with the cost of few bucks to be honest. Wish Mike Lindell sold furniture.
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