I bought a bed from the Glendale, Arizona location. The rail had a knot and it broke in half. I paid for the service to fix my rails. They first lost my rails, when I had an appointment, got cancelled, then rescheduled, they came to add the rails to my bed and they cracked my headboard on the upper left top pulling it out behind my dresser. One guy put my bed together when it takes two guys because it’s a heavy bed. The bolts are stripped, headboard cracked. The tech guy scratch my wall, cracked my headboard, I was trying to get out of my driveway and his truck was in the way to get him two more bolts from Ace Hardware. He left unfinished work when I paid for this services. His supervisor was in the truck upset because he was slow, maybe he should have helped him. When it takes two guys. Now AFW giving me grief, telling me it’s not unwarranty when they damaged my headboard, bed is lazy due to one man installing, walls damaged, my underground garbage bin is damaged trying to get out. This is uncalled and poor customer service. You can’t speak to a manager because they don’t have one your dealing with a call center unfamiliar with terminology. They want me to pick up my mattress and take a picture of the stripped bolts and everything else. I have taken numerous of photos. And the are playing games
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