I took out a new home policy and, as a disabled individual, emailed on the specified date to request my documents by post. I received a single letter stating the documents were enclosed, but the envelope was empty. I've been trying to reach an adviser and appreciate the hard work most call center staff put in, but after struggling with the automated service multiple times, I hung up. I'm willing to update my review if the company can satisfactorily address my concerns. I expected better service considering I provided my policy number.
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Ageas provides insurance to over 4 million car, van, home, travel, pet and business customers in the UK and aims to make insurance easy and straightforward.
We are focussed on delivering a personal service to customers in their time of need and help get things back to normal with the minimum of fuss.
