Review Time
The problem was sorted quickly and the payment received quickly too. I would have liked to pay extra to my excess to have the car repaired rather than written off but company policy did not allow for that.
Awful, just don't purchase House Insurance from these, bad experience.
Tried to claim, which was rejected.
If this puts 10 potential Customers from purchase, my endeavour is justified. Thank you
My storm damage claim was refused because wind speeds were said to be around 44mph, not 55mph. However, there is no minimum wind-speed requirement anywhere in my policy documents (policy booklet, IPID, Statement of Fact or Acceptance Letter).
Ageas relied on website guidance and then said this information was given to the broker and not their responsibility if it wasn’t passed on to me. I don’t think it’s fair to refuse a claim using criteria that were never disclosed in the policy. I am now pursuing this as a formal complaint.
I was let down by the service! After deciding to cancel my car insurance after a year, the call center support was minimal, yet they assured me the cancellation would proceed—no mention of any outstanding balance. I then received a threatening email demanding payment of an overdue amount within four days. Communication was inadequate! It was under £30, but I don’t believe it was owed. I paid it to avoid further issues with the company—I'm dissatisfied and will avoid them in the future.
I'm not satisfied! I canceled my car insurance after a year. The support from the call center was minimal but confirmed the cancellation—no mention of any balance due. Then I received an email today threatening me to pay an overdue amount in four days. Communication was lacking! It was less than £30, but I don’t believe it was owed. I paid it anyway because I want to avoid dealing with the company—I'm not happy and will avoid them in the future.
I took out a new home policy and, as a disabled individual, emailed on the specified date to request my documents by post. I received a single letter stating the documents were enclosed, but the envelope was empty. I've been trying to reach an adviser and appreciate the hard work most call center staff put in, but after struggling with the automated service multiple times, I hung up. I'm willing to update my review if the company can satisfactorily address my concerns. I expected better service considering I provided my policy number.
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Ageas provides insurance to over 4 million car, van, home, travel, pet and business customers in the UK and aims to make insurance easy and straightforward.
We are focussed on delivering a personal service to customers in their time of need and help get things back to normal with the minimum of fuss.
