My storm damage claim was refused because wind speeds were said to be around 44mph, not 55mph. However, there is no minimum wind-speed requirement anywhere in my policy documents (policy booklet, IPID, Statement of Fact or Acceptance Letter).
Ageas relied on website guidance and then said this information was given to the broker and not their responsibility if it wasn’t passed on to me. I don’t think it’s fair to refuse a claim using criteria that were never disclosed in the policy. I am now pursuing this as a formal complaint.
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Ageas provides insurance to over 4 million car, van, home, travel, pet and business customers in the UK and aims to make insurance easy and straightforward.
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