Apparently my “Nationwide is on my side” towing coverage has been contracted, without my knowledge, to Agero. In 35 years I’ve had two mechanical breakdowns. The first, about 15-20 years ago, was handled professionally and promptly by Nationwide when I called them from the roadside. They were on my side, I was happy. This occurrence automatically flipped me to this Agero company. I couldn’t speak with Nationwide even though I called them (my worthless agent was not available). I had no idea. I was told a Rollback would get me within the hour. Okay, that’s service. Except it didn’t happen. Then the second hour passed and I started calling and texting. Each time I was told my service had been “escalated” and I would be contacted by the tower, with a time. Each time nothing happened. I spent five hours on the roadside, in the heat as the vehicle (a/c) could not be run. I called (18) times. I finally got picked up by a reputable towing company after my last profanity laced call when Agero finally cancelled the “original” towing company and contacted a reputable one.
This was a horrible, horrible experience. Nationwide should be ashamed and needs to dump this outfit, now.
Claim your business profile now and gain access to all features and respond to customer reviews.
