Our experience was deeply disappointing. We were significantly overcharged for a basic tow, well above what local towing services usually charge for the same assistance. After speaking with the representative from the towing service, we discovered that their fees were three times higher than typical costs. What made matters worse was that a representative from the company acknowledged over the phone that the high pricing was necessary for them to 'make a profit.' While I understand that businesses need to earn revenue, this should not come at the expense of customers who are already in a stressful situation on the road, expecting fair and transparent pricing. The charges felt predatory rather than justifiable. When you're stranded and depending on your insurance's roadside assistance, you expect genuine support, not to feel exploited. I would strongly advise anyone using this service through their insurance provider to check towing costs in advance or consider other roadside assistance options if feasible. I canceled my insurance today after two decades of loyalty due to this unsatisfactory experience.
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