I purchased a “customized” Christmas ornament from “A Gift Customized. Com” in September 2025. The impression I had from the site description was that my granddaughter’s face image would be superimposed on a gymnast’s pose. I received the ornament and it was only an ornament of the photo I uploaded. No gymnastics theme. When I contacted their Customer Service (they don’t offer a phone option which is a big problem), they coldly stated that it was my error and their policy was no refund or correction. They showed zero customer service empathy or consideration. No offer to replace the ornament. I recommend that nobody use this company for their customer ornaments. You are taking a big risk.
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HERE AT A GIFT CUSTOMIZED, WE HAVE A PASSION FOR CREATING MOMENTS FOR EVERYONE.
Our core culture is built upon mutual understanding, creativity and togetherness. We represent ambitious young people, who are continuously looking for better ways to do things, from improving our customers’ shopping experience to offering new items that are both helpful and aesthetically pleasing.
Better quality - excellent service - lowest price are the assets we take pride in, because we believe customer satisfaction defines a business’s success.
A Gift Customized would love to be featured in your wonderful stories, whether you are searching for a personalised decorative piece or sending love messages to your special someone.See more
