I have been a long-time customer of AG Jeans and have always valued the quality of their denim, which makes this experience particularly disappointing.I purchased a pair of AG Jeans in the UK which developed a clear manufacturing defect — uneven and misaligned inner leg seams causing the leg to twist when worn. The issue was not wear and tear and I provided detailed photographs, proof of purchase, and all requested information.Despite this, I was repeatedly redirected between the US and EU customer service teams. Each team stated the other was responsible, and no clear contact details for the appropriate department were provided. Ultimately, I was informed that neither team could assist because the jeans were not purchased directly via the US website.As a customer, it was frustrating to be passed between departments without resolution or accountability. I was simply seeking assessment under the brand’s stated 8 months manufacturing defect warranty.The lack of ownership and clarity in communication has been disappointing and has affected my confidence in the brand’s after-sales support.
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AG Jeans is a premium denim and knitwear house leading the sustainable manufacturing movement with innovative technology and eco-minded processes.
