Review Time
Just be careful of their customers service. I returned one pair and saw it’s been two weeks since I sent it and one week since they received it. I email them looking for an update and the email comes back with an error multiple times.
Once I initiated a chargeback for it since it was already sent off, they finally replied.
No apologies or anything owning up to their email. Instead I get back and forth with what looks like a poorly constructed “inspect element” photoshopped cropped out to display how they reportedly had an issue replying to me as well.
I have bought Ag jeans , this is second jeans i bought and i had issues with jeans i bought before . i bought jeans in size 33 as 34 was bit big on me . But i am really dissapoint with the jeans that size 33 is no different from size 32 cause the measurements they have given on their website before buying are same in size 33 and 32 .
If both size 32 & 33 are same how come sumone will choose exact size . Due to this many of us have got wrong size .
As given in their website measurement for size 32 are :
Front rise 10 1/2
Knee opening 16 1/2
Leg opening 18 1/2.
These are same with size 33 too , or is it that jeans i bought wrong tag of size 33 instead of 32 .
i have written to ag jeans with pictures but there was no response or reply . cause they knew it .
I have bought Ag jeans , this is second jeans i bought and i had issues with jeans i bought before . i bought jeans in size 33 as 34 was bit big on me . But i am really dissapoint with the jeans that size 33 is no different from size 32 cause the measurements they have given on their website before buying are same in size 33 and 32 .If both size 32 & 33 are same how come sumone will choose exact size . Due to this many of us have got wrong size .As given in their website measurement for size 32 are :Front rise 10 1/2 Knee opening 16 1/2Leg opening 18 1/2. These are same with size 33 too , or is it that jeans i bought wrong tag of size 33 instead of 32 .i have written to ag jeans with pictures but there was no response or reply . cause they knew it .
I have been a long-time customer of AG Jeans and have always valued the quality of their denim, which makes this experience particularly disappointing.I purchased a pair of AG Jeans in the UK which developed a clear manufacturing defect — uneven and misaligned inner leg seams causing the leg to twist when worn. The issue was not wear and tear and I provided detailed photographs, proof of purchase, and all requested information.Despite this, I was repeatedly redirected between the US and EU customer service teams. Each team stated the other was responsible, and no clear contact details for the appropriate department were provided. Ultimately, I was informed that neither team could assist because the jeans were not purchased directly via the US website.As a customer, it was frustrating to be passed between departments without resolution or accountability. I was simply seeking assessment under the brand’s stated 8 months manufacturing defect warranty.The lack of ownership and clarity in communication has been disappointing and has affected my confidence in the brand’s after-sales support.
If there was a way to give more than 5 stars I would. I have worked more than 30 years in the sales / hospitality world and have never experienced better, faster and more genuine customer service than I have with AG. They are more than a retailer; they genuinely care about their customers... This level of service is what great brands are built on and they have gotten a loyal, lifetime customer with one simple transaction.
AGS795708I have bought clint 10 year Raymond Boot Cut Jeans from australia in size 34 . As i bought Ag Jeanz first time and size 34 was a size bigger for me .As Jeans dont have universal same size .But i really like the jeans style and fabric . So instead of returning or exchange . I thought of buying another Size 33 jeans , so that i all know my actual AG Jeans Size, as i really like the jean i thought i might be wearing AG jeans only now for ever .i asked the customer care as when i bought the jeans around new year there was discount on them but now there is no deal and as i wanna buy in size 33 can they help me with sum offer.I got an email with link to choose jeans and send us jean tag number and we will provide a courtesy discount as i am buying another pair to correct my size . i Sent them the Tag number from link , but i got an email that sorry there is some confusion, u buy the jeans at full price and we will refund you n match the price with u got the jeans .That was really confusing as i wrote back that what is difference in giving offer when buying and in refund . As i wanna know what is difference in discount on buying with refund . Cause its either u give or either not instead.It create doubt and trust issue as will they give refund once i buy the jeans .Really strange
I returned one of two pairs of AG jeans because it didn’t fit. The return process felt intentionally difficult, and it took three weeks to process. When the refund finally came through, AG credited me for the cheaper pair, even though their own return note clearly showed I sent back the more expensive jeans.I emailed customer service and forwarded their own documentation proving the mistake. They ignored it, implied the error was mine, and refused to correct it.For a “premium” brand, this is unacceptable. I told them to keep the money. They’ve lost a customer, and I’ll make sure others know why.
Bought multiple sweatshirts, the one I really wanted was not in the shipment. CS claims they have video of it being packed for shipment. Spoke with two people only to be told to go “kick rocks”. To top it all off Discover card said they can’t deny a partial charge.I’ll go elsewhere to buy my mid quality gear from now on.
Excellent customer service. Prompt attention to email even on Friday after Thanksgiving! Requested a price adjustment via email with order #, received a same day response reminding me that adjustment would make product final sale (which is appreciated that it wasn’t assumed I would know) and when I answered in the affirmative the refund was issued same day.
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AG Jeans is a premium denim and knitwear house leading the sustainable manufacturing movement with innovative technology and eco-minded processes.
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