As my plan was nearing renewal, I considered either sticking with my current provider or exploring other options for a better deal. I reached out to negotiate a better price after being a loyal customer for 15 years, but they were unyielding. Following a recommendation from an online service that connects customers with new providers, I decided to switch. However, within 24 hours, I received a welcome email with my new plan details, but it was missing the solar feed rates I had previously been quoted. While the email contained other financial information, my solar contributions were not included. I contacted the new provider to request an updated email with the solar rates in writing, but the representative insisted it wasn't necessary and that the deductions would appear on my quarterly bill. He interrupted me and seemed oblivious to my request for written confirmation. Frustrated, I ended the call and decided to leave the company before the cooling-off period expired. This experience was quite disappointing. If this is how they treat potential customers, I can only imagine how they handle existing ones. It's concerning and unprofessional. If you prefer written documentation, make sure to read everything carefully.
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AGL is a leading integrated essential service provider, with a proud 184-year history of innovation and a passionate belief in progress – human and technological.
We deliver 4.2 million gas, electricity, and telecommunications services to our residential, small and large business, and wholesale customers across Australia.
We operate Australia’s largest electricity generation portfolio, with an operated generation capacity of 11,208 MW, which accounts for approximately 20% of the total generation capacity within Australia’s National Electricity Market.See more
