Review Time
As my plan with the company was nearing renewal, I considered either staying or switching to another energy provider for a better deal. I reached out to the company to negotiate a more competitive price after being a loyal customer for 15 years, but they were unwilling to make any adjustments. Following advice from an online service that connects customers with new providers, I decided to go with another company. Within 24 hours, I received a welcome email detailing my new plan; however, it lacked the solar feed rates I had been quoted earlier. While other financial details were included, the information about my solar contributions was missing. I contacted the new company to request an updated email with the solar feed rates in writing. The representative I spoke with insisted that it wasn't necessary, stating that the deductions would simply be reflected in my quarterly bill. He spoke over me and failed to understand that I just wanted confirmation in writing. Frustrated, I ended the call and decided to leave the new company before the cooling-off period was over. This experience was far from satisfactory. If they treat potential customers this way, I can only imagine how they handle existing ones. It's disheartening and unprofessional. If you prefer to have things documented, be sure to review everything thoroughly.
As my plan was nearing renewal, I considered either sticking with my current provider or exploring other options for a better deal. I reached out to negotiate a better price after being a loyal customer for 15 years, but they were unyielding. Following a recommendation from an online service that connects customers with new providers, I decided to switch. However, within 24 hours, I received a welcome email with my new plan details, but it was missing the solar feed rates I had previously been quoted. While the email contained other financial information, my solar contributions were not included. I contacted the new provider to request an updated email with the solar rates in writing, but the representative insisted it wasn't necessary and that the deductions would appear on my quarterly bill. He interrupted me and seemed oblivious to my request for written confirmation. Frustrated, I ended the call and decided to leave the company before the cooling-off period expired. This experience was quite disappointing. If this is how they treat potential customers, I can only imagine how they handle existing ones. It's concerning and unprofessional. If you prefer written documentation, make sure to read everything carefully.
Absolutely disgusted with the way you operate. I’ve been on the phone for over an hour and have not gotten anywhere with this. I cannot be verified bc of no reason from my end. When asked to speak to a manager in charge I was told that “Jack” already left at 4pm! And that there was no one else to speak to. Geez I wish I could leave at 4pm instead I have to work 3 jobs cim on teachers wages and have to put food on the table. Stay away from this company. Absolute frauds
We have been loyal and true to Agl for over 15yrs and in return I've received nothing but lies and scams all the way, 2 mths back Agl offered a personal package deal for better rates and it ended up with us leaving. Terrible, terrible phone staff and very disappointed with all the lies, they were sending us bill more then 2mths in advance.....
Connection did not happen on the date advised. I was told the meter was not accessible and then on another occasion the meter was dirty. Neither of these was true (supported with photo evidence).The process was complicated, had to talk to too many people and I am not sure they really got it.
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AGL is a leading integrated essential service provider, with a proud 184-year history of innovation and a passionate belief in progress – human and technological.
We deliver 4.2 million gas, electricity, and telecommunications services to our residential, small and large business, and wholesale customers across Australia.
We operate Australia’s largest electricity generation portfolio, with an operated generation capacity of 11,208 MW, which accounts for approximately 20% of the total generation capacity within Australia’s National Electricity Market.See more
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