As my plan with the company was nearing renewal, I considered either staying or switching to another energy provider for a better deal. I reached out to the company to negotiate a more competitive price after being a loyal customer for 15 years, but they were unwilling to make any adjustments. Following advice from an online service that connects customers with new providers, I decided to go with another company. Within 24 hours, I received a welcome email detailing my new plan; however, it lacked the solar feed rates I had been quoted earlier. While other financial details were included, the information about my solar contributions was missing. I contacted the new company to request an updated email with the solar feed rates in writing. The representative I spoke with insisted that it wasn't necessary, stating that the deductions would simply be reflected in my quarterly bill. He spoke over me and failed to understand that I just wanted confirmation in writing. Frustrated, I ended the call and decided to leave the new company before the cooling-off period was over. This experience was far from satisfactory. If they treat potential customers this way, I can only imagine how they handle existing ones. It's disheartening and unprofessional. If you prefer to have things documented, be sure to review everything thoroughly.
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AGL is a leading integrated essential service provider, with a proud 184-year history of innovation and a passionate belief in progress – human and technological.
We deliver 4.2 million gas, electricity, and telecommunications services to our residential, small and large business, and wholesale customers across Australia.
We operate Australia’s largest electricity generation portfolio, with an operated generation capacity of 11,208 MW, which accounts for approximately 20% of the total generation capacity within Australia’s National Electricity Market.See more
