I am incredibly disappointed with this purchase. I bought two scopes for nearly $4k. One was fine, but the other had a defect from the beginning, showing a shadow image that obstructed visibility. I attempted to return it for a replacement, but the platform denied my request, forcing me to send it back for repairs. Unfortunately, it was deemed irreparable, and they replaced it with a V2 model since the version I bought was discontinued. While I would have accepted that normally, I wanted them to match. I expressed my concerns, but their only solution was to charge me an additional $800 plus tax to upgrade the other scope, which was equivalent to buying two new V2 scopes. They also suggested exchanging for a used model but claimed they had none available and would require me to send back the V2 and wait indefinitely for the used one. I believe they should have informed me that they were selling a discontinued product upfront and either provided a matching replacement, refunded my money, or upgraded both scopes. Due to their defect, I never received the matching scopes I intended to buy, and the support team has refused to make any reasonable effort to resolve the situation.
Claim your business profile now and gain access to all features and respond to customer reviews.
AGM Global Vision is a rising leader in the night vision and thermal technology industry, recognized and respected by professionals and enthusiasts alike all around the world. Specializing in LEO, MIL and Hunting industries, we are proud to provide an extensive range of rifle scopes, clip-on systems, spotting scopes, binoculars, monoculars, goggles, lasers, infrared illumination devices and other electro-optical systems, we strive to provide the best customer service possible.See more
