THE WORST TRAVEL APP. DO NOT USE THIS APP AS YOUR VACATION WILL BE RUINED. IF YOU HAVE ISSUES WITH YOUR BOOKING, AGODA WILL NOT TAKE ANY RESPONSIBILITY. THEIR RESPONSES ARE BEYOND ROBOTIC. THEY DO NOT UPSKILL THEIR AI SUPPORT AND THEY DO NOT HAVE THE FUNDS TO HIRE REAL PEOPLE TO ADDRESS ISSUES. The place I booked was not as described on the page. The host cancelled the booking and sent a message to Agoda for the refund. Agoda kept referring me back to the host. After weeks of frustration, Agoda finally confirms that a refund is to be processed but until now the refund is not on my account. it has been weeks. the vacation was already over but the money is still sitting somewhere. WHAT A USELESS APP. RATING SHOULD BE ZERO STARS!!!
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