My experience was mixed. The support agent was respectful, professional, and tried to help within his limits, which I truly appreciate.
However, I am not satisfied with how the situation was handled by the company. The confusion was caused by unclear wording on the website, which led me to lose 40 credits without benefiting from them. As a result, I lost 20 credits even after the partial exception.
I believe the company should better support loyal customers in situations caused by unclear information. I am still requesting the remaining 20 credits, and I also believe a 20% discount on my monthly subscription would be a fair gesture to restore trust.
Clearer communication and stronger customer-first policies would greatly improve the experience.
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Invideo AI is a powerful video generator that lets you create and edit videos with ease, no editing skills required. It transforms your ideas into ready-to-share, full-length videos. Whether you're making UGC ads, product promos, explainers, stories, or even AI-generated films, just type your idea and bring any concept to life, without limits.
Adding further value to every creator's workflow, we offer 24/7 live customer support.
Customer feedback plays a crucial role in shaping our product, and we're committed to building exclusively for the end users who rely on video creation as a vital part of their professionSee more
