Review Time
I paid a 60 euros monthly subscription, and initially I thought it was a really good tool. After few days I realised how bad it is, and I didn't even use the last credits I paid for.
First of all, the credit system is horrific. If you want to create a one-minute video from scratch using AI-generated images and clips, you basically have to burn through your entire monthly quota.
To save credits, you're forced to use stock footage, but the results are embarrassing, to say the least. 90% of the time, the final video doesn't even match your prompt. And then, they charge you extra credits just to make minor tweaks.
Terrible.
My experience was mixed. The support agent was respectful, professional, and tried to help within his limits, which I truly appreciate.
However, I am not satisfied with how the situation was handled by the company. The confusion was caused by unclear wording on the website, which led me to lose 40 credits without benefiting from them. As a result, I lost 20 credits even after the partial exception.
I believe the company should better support loyal customers in situations caused by unclear information. I am still requesting the remaining 20 credits, and I also believe a 20% discount on my monthly subscription would be a fair gesture to restore trust.
Clearer communication and stronger customer-first policies would greatly improve the experience.
I rarely leave bad reviews, but I feel compelled to warn others about my disastrous experience with InVideo.ai. I paid $60 for a single day’s subscription, barely used their clunky platform, and now I’m stuck. Despite hardly touching any features, they refuse a refund, hiding behind some obscure credit usage policy—one they never disclosed before purchase. The site is unintuitive, buggy, and a total waste of money. Stay far away—there are better platforms out there, and this one is a scammy disappointment.
The AI features are underwhelming. The text-to-video feature lacks accuracy, and the voiceovers sound robotic and unnatural. It’s not even close to the smooth, professional AI voiceovers you can find elsewhere. It feels like they’ve put more effort into marketing than actually delivering a reliable product.
I genuinely wish I had read more reviews before subscribing to InVideo AI.
The core issue isn’t just their refund policy, it’s the quality of the product itself. The AI outputs were extremely poor. The generated videos felt rushed and inconsistent, voiceovers sounded unnatural and robotic, and overall the results were nowhere near production-ready despite the marketing suggesting otherwise.
The AI voiceovers in particular were disappointing. They lacked realism, cadence, and emotional tone, making the content feel artificial and unusable without significant manual correction. For a platform that positions itself as a time-saving AI tool, I found myself spending more time fixing issues than actually creating content.
When I realised the platform wasn’t delivering what was promised, I requested a refund. Instead of engaging with the concerns about quality, support repeatedly hid behind a rigid internal “7-day policy” and generic explanations about GPU costs and AI processing expenses.
There was no real willingness to listen or resolve the issue fairly. The responses felt scripted and dismissive, and escalation requests didn’t lead to meaningful engagement.
Yes, they cancelled the subscription to stop future billing, but refused to refund despite clear dissatisfaction and very limited value delivered.
Overall, this felt like an overhyped AI product combined with inflexible customer support that prioritises policy over customer experience.
Proceed with caution if you’re expecting high-quality AI output or reasonable flexibility if the product doesn’t meet expectations.
It was helpful. And the representative was truly respectful and offered many avenues of assistance. I am very happy that there is such support with this company. This is what makes a company great. I plan to continue my account for the foreseeable future.
Although the workspace issue was inconvenient, the support team handled it very well.
They asked for the right details, escalated it promptly, and kept me updated until it was resolved.
Overall, a positive support experience.
The app is very useful and the support team is impressively fast! I had a confusing error message, but Sam from the support team clarified everything quickly. It turns out the error was just a misleading message due to regional Play Store restrictions when my free quota ended. Great service and very responsive team!
This is a personal review based on my experience with the platform. I'm giving it a full 5 stars because it stands out as the only service that genuinely produces high-quality videos. The live human support is also commendable, with prompt responses that significantly enhance the experience. I highly recommend this service to content creators looking to elevate their videos. Keep in mind, this is just my individual perspective.
The representative did a fantastic job addressing my concern. They were prompt and took great care in resolving my issue. I feel very relieved. I was connected to a live agent in less than a minute. Excellent customer service!
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Invideo AI is a powerful video generator that lets you create and edit videos with ease, no editing skills required. It transforms your ideas into ready-to-share, full-length videos. Whether you're making UGC ads, product promos, explainers, stories, or even AI-generated films, just type your idea and bring any concept to life, without limits.
Adding further value to every creator's workflow, we offer 24/7 live customer support.
Customer feedback plays a crucial role in shaping our product, and we're committed to building exclusively for the end users who rely on video creation as a vital part of their professionSee more
