Avoid AIG Travel Insurance at All Costs – A Cautionary TaleWe were stranded for five days in Zurich due to a flight disruption from Zurich to Doha, and AIG flatly refused to settle our travel insurance claim. Their justification? They categorized the disruption under the “WAR” clause—an absurd and evasive excuse. I asked them directly: Who declared war? No answer. Just silence and denial.Meanwhile, my friend—who had the same travel insurance coverage through ETIQA—received a reimbursement of RM 3,850 within three weeks. ETIQA rightly recognized the incident as a temporary flight disruption, not a war zone.AIG’s use of the “WAR” clause is a textbook example of how insurers dodge responsibility. It’s not just disappointing—it’s unethical. They twist policy language to avoid payouts, leaving customers stranded and unsupported. In my view, this is white-collar robbery dressed up as corporate policy.Please, do not buy travel insurance from AIG. They do not stand by their customers when it matters most. Their priority is protecting their bottom line—not you.
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American International Group, Inc., also known as AIG, is an American multinational finance and insurance corporation with operations in more than 80 countries and jurisdictions.