Review Time
For months, I have been pursuing something fair and simple: reimbursement for medical care I received during my journey on a cruise ship. I trusted the protection offered by AIG when purchasing the insurance, believing that in a moment of legitimate need, there would be support and responsibility.
However, what I find is a repetition of demands already met, requests for documents that were duly submitted, and a cycle that seems more focused on stalling than on providing a solution. The amount involved is modest—about 100 euros—and perhaps for that very reason, it warrants deeper reflection. If there is such resistance for a small amount, what would happen in the face of a truly serious situation?
I am not writing out of anger, but out of conscience. When a commitment is made to protect lives and offer security, it also carries a moral duty that goes beyond contractual clauses. It is about honor, one's word, and respect for others.
My wish is simple: that the company acts with integrity and concludes this process in a fair manner, honoring the commitment made. I hope that the energy driving this situation becomes one of transparency, responsibility, and balance.
Case: UC8116411534.
SCAM. I paid $40 via Expedia for the trip insurance and filed my claim for $890 hotel cancelation after my building was uninhabitable due to lack of running water (all water, toilets, etc.) frozen tanks and pipes risk of bursting, forcing us to stay local till the issue resolved. I have plenty of proof of the incident with 311 reports, local news articles, emails from my building, etc.The insurance got back to me 2.5 weeks after submitting and they denied approval even though it is clearly listed in the message as an approved Listed here in policy:"The following Unforeseen event is added to the TRIP CANCELLATION benefit: (b) the Insured’s or Traveling Companion’s Primary Residence is made Uninhabitable, or the Destination is made Uninhabitable or Inaccessible, by Natural Disaster (other than a hurricane), fire, vandalism, or burglary;Uninhabitable means:(4) the property is without electricity, gas, sewer service or water; or..."I do not take $900 lightly and would not have canceled it if I didn't see my reason in the policy. I would have gifted the hotel stay to someone, called the hotel to try to reschedule, etc.
Do not get travel insurance with them. Worst company I have ever gone through. Refused to pay out for a claim despite all my friends having gone through the same situation in our trip and having their insurance (different companies) cover them for the same situations. Quoted general exclusions unreasonsably - my friends companies had the same general exclusions yet they were covered. Will quote anything to not payout. Go with a different company.
Absolutely 0 stars☝🏼in 18th dec flight London - Dubai was delayed about 1h , that’s made me loose flight second flight 19th dubai - Manila , and I stuck in the Dubai airport for 7h and 6 min ,for AiG insurance is not enough.. even I sent all certificates.. what a airlines emirates and AIG ! Stay away .. they don’t care at all ! Very poor service, it's good that customers paid, There's no point in even talking about this company
Been with aig for 12 years +, i tried to make a claim when i was off work for more then 10 months Even had medical records in 2021, They said it isnt covered. Even though its written in thier documents. Kept saying im not due to a claim cause i wasn't off ill for longer period of time I find that hard to believe. Had to claim sickness benefits through citizen advice, which is a joke what's the point of having health insurance, waste of my time. I made another claim in 2024 for injury to a point i had to have physio, again they said it wasnt covered. Because i wasnt off ill long enough. Kept making excuses after excuses. I paid amost 2.8k + in total, Im at a point where, they don't care about customers at all. They are happy taking their £8 each month soon as you want to make a claim they don't want to know. Im going to cancel my account this week i had enough.
Incompetent and dishonest. My partner had his mobile phone stolen on 23rd November he had AppleCare +. We made a claim -nothing made the claim again 30th December -nothing. An AppleCare manager made the claim again for us on 6th December then last Friday after 7 hours on the phone being passed back and forth between AppleCare and aig AppleCare resubmitted the claim. AIG falsly say that AppleCare was expired it was not and AppleCare have confirmed and we have sent screenshots of the payments confirming this. Aig just keep blaming AppleCare. AppleCare have spoken to aig who told them it was sorted but nothing. Aig refuse to allow me to speak to a manager Update. They emailed me back today still saying AppleCare wasn’t in place even though it was. They are useless.
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American International Group, Inc., also known as AIG, is an American multinational finance and insurance corporation with operations in more than 80 countries and jurisdictions.
