First time I have ever written a negative review but this company's claim process is so egregious I felt compelled to warn people not to purchase their travel insurance. My Wife and I submitted a claim due to having to cancel an airline trip for a family medical emergency. We submitted the necessary paperwork along with 2 medical doctor reports that indicated the medical emergency. Our claim was sent in late December. AIG played a stall process over a period of 10 weeks by consistanly claiming they needed more information that we had already sent them. We again sent them the information they requested and again the same 2 doctor reports. They continued this process and after numerous telephone conversations they kept making excuses why the claim was not completed. I believe as I read other complaint reviews that they attempt to frustrate the claimant to the point that they hope would just give up. It wasn't until we informed them that we were going to refer the problem to our state Insurance advocate that they finally informed us that we would receive our money, however they only gave us back 85% and they kept 15%? I would caution anyone to check this company before purchasing their travel insurance. Read all of the reviews and you'll see what I am talking about.
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American International Group, Inc., also known as AIG, is an American multinational finance and insurance corporation with operations in more than 80 countries and jurisdictions.