Do not purchase insurance from AIG this is scamAfter waiting 15 days I received a call from the adjuster that I needed more documentation when I provided all it was required.3 days later I received an email telling me that cannot provide any type of accomodations because I am receiving credit from the airline, when I called the airline they are telling me that the air fair was cancelled as requested because I had purchased insurance no credit has been issued. Called again AIG just to tell me that I had to right a letter stating that I not receiving credit. We are at day 20. At this point I asked to speak a manager name Jonathan who provided no help whatsoever and that my claim has been cancelled as a result of the airline statement which it was not true. He refused to contact the airline to confirm that I was not receiving a refund or credit. The reason for cancelling our family reunion was death in the family Jonathan had no empathy whatsoever infact he couldn't care less.Now another family member that did not purchase insurance was able to get a refund from United Airlines and within two days the refund was approved another 5 days the money was in the account.Worst company AIG shame on you, I played their game for over 20 days. Be prepared for all kind of excuses in trying for you the customer to be fed up so you can go away and ripped you off.
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American International Group, Inc., also known as AIG, is an American multinational finance and insurance corporation with operations in more than 80 countries and jurisdictions.