I wish I could leave 0 stars if possible I got somehow dragged having to deal with AIG since AppleCare+ theft and loss uses AIG as their partner.I was robbed in London on 3/14As soon as this happened I was with the police and marked my phone lost in my iCloud within minutes .After chasing to the address the find my showed, we were unable to retrieve the phone as it was an apartment building with over 50 units. The police doesn’t have the authority to go in and search.I went to the Apple Store and filed a claim right away within 1 hour of my phone being robbed.This has been nothing but HORRIBLE experience I was on the phone with apple support, was told I should have a phone within 4 days from March 14th and I should be able get it while I am still in U.K. as they have this protocol to convenience customers who are on the road.I gave them my UK address as I was there until 3/23.On 3/15 I receive an email from AIG asking for Gov ID with pic and proof of purchase again, replied and provided within 20 mins from the email.Been calling AIG almost everyday since then as all their correspondence says we will contact you within 2 business days but nothing ever happens.3/15 talked to rep and was told all documents are in order we just need to wait, and the time frame is 2-5 business days. That I can refer to the terms and conditions, which no where to be found confirmed with apple that it takes 2-5 business days to resolve a claim.Rep name was Janice and she was the rudest and unhelpful. Asked to talk to a supervisor and was told will receive a call back. Never did and today is 3/22 still never heard back.Keep calling everyday until 3/19 was told it still within time frame and in no way phone will be in UK by 3/23 and I have to deal with how to retrieve phone.Since by now I have learnt that every time you call, they give you different information.I called back and was able to change the shipping address back to my US address.Called again on 3/20 and being told they ask for another 5-7 business days as it is still being reviewed. Rep Angela couldn’t provide more than this.How long am I supposed to wait.The terms and conditions says they will contact with an outcome of the claim in 2 business days.This has been nothing but awfulI understand this maybe out of apple scope but apple should definitely stop partnering with AIG if they cannot honor the claims that they promised 3/21 Rep Nora said she sees a note saying an outcome of this claim will be out in the morning on 3/223/22 noon comes still no email, no call. Portal still says phone claim is pending review. Called again and Rep Pau said he will escalate and wait til next week.I finally lost it and said I don’t want any apologies or empathy. I want a solution. Connect me to someone who can make a decision or can do something than apologize.Again was told a supervisor will be notified and will call back.Never heard anything but 2 hours later the claim got approved and he deductible was charge to my credit card instantly Called to see when will the phone will be shipped since it says as soon as approve they will ship out via fedex priority overnight.Was told by rep Joshua takes 2-5 business days from approve to ship the replacement phone and another 1-2 business days for delivery, even tho in apple website says up to 4 business days to have the device delivered once claim is approved.This has been the most awful 10 days of my life and I hope I never have to deal with AIG again as I for sure won’t ever purchase any insurance or anything I have to deal with themI do feel sorry for the reps working for them that are thrown out there with no information for customers.I am sure I am not the only one who have called and lost it with how many bad and awful experiences you can find online.If AIG can’t honor the time frame then don’t partner with apple offering phone insurances.
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American International Group, Inc., also known as AIG, is an American multinational finance and insurance corporation with operations in more than 80 countries and jurisdictions.