For months, I have been pursuing something fair and simple: reimbursement for medical care I received during my journey on a cruise ship. I trusted the protection offered by AIG when purchasing the insurance, believing that in a moment of legitimate need, there would be support and responsibility.
However, what I find is a repetition of demands already met, requests for documents that were duly submitted, and a cycle that seems more focused on stalling than on providing a solution. The amount involved is modest—about 100 euros—and perhaps for that very reason, it warrants deeper reflection. If there is such resistance for a small amount, what would happen in the face of a truly serious situation?
I am not writing out of anger, but out of conscience. When a commitment is made to protect lives and offer security, it also carries a moral duty that goes beyond contractual clauses. It is about honor, one's word, and respect for others.
My wish is simple: that the company acts with integrity and concludes this process in a fair manner, honoring the commitment made. I hope that the energy driving this situation becomes one of transparency, responsibility, and balance.
Case: UC8116411534.
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American International Group, Inc., also known as AIG, is an American multinational finance and insurance corporation with operations in more than 80 countries and jurisdictions.