If I could give Aims Healthcare zero stars, I would.In ten years of living in Dubai, I have never encountered an establishment that demonstrated such a lack of integrity and professionalism. They arrived over an hour and a half late for a scheduled home blood test for my minor daughter. By that time, my husband was in a meeting.No adult present was properly informed of the scope of the testing. Despite this, they proceeded to carry out blood tests on my minor daughter without any adult present, without a parent’s signature, and without parental consent. They then took payment directly from her. The total cost exceeded AED 4,000.It is unlawful to conduct medical testing on a minor without parental consent. In addition, several of the tests performed were not part of our original request and were entirely unnecessary.When I attempted to address the issue and request a reversal for the additional testing, I was met with over a week of excuses, ignored calls, and avoidance. When I finally spoke to a member of senior management, she was dismissive, spoke over me, and took no responsibility for what I consider serious misconduct and negligence.I have now opened a formal investigation with the Dubai Health Authority.Please exercise extreme caution if considering this establishment. In my experience, their priority appears to be financial gain rather than patient welfare, legal compliance, or proper medical protocol. Their pricing is also excessively high. The same service in clinics or hospitals is a fraction of the price that AIMS charge.
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AIMS Healthcare is one of the most trusted and well-recognized healthcare service providers in Dubai. We are always going beyond our limits to provide better healthcare services to meet the health needs of our valued patients. We have staffed a DHA-certified team of doctors and nurses to ease access to health facilities. We have all the resources and are equipped with advanced, high-tech medical equipment. So whether you require doctor on-call services at home, the office, or a hotel, just give us a call at 800 AIMS 2467. We will be there at your doorstep in 30 minutes. Our services are available 24/7, 365 days a year.See more
