Review Time
My 2 year old grandson was experiencing diarrhoea since returning from a holiday and was clearly in a great deal of pain when his nappy was changed. My husband called Aims for a home visit. A doctor and nurse arrived and examined the toddler. They said we needed to do certain tests. As they were the medical professionals we assumed the tests were necessary so we paid 8,000 dirhams. When we checked online we couldn't find any stool tests exceeding 2,500 dirhams for the most comprehensive tests but most were considerably less. When later challenged about the cost we were told "the mother and the grandmother agreed". We simply trusted the medical professionals which in the case of Aims Healthcare proved to be a big mistake. The baby did not require any medication and recovered on his own. 8,000 dirhams is ridiculous for a stool test. We were also charged 200 dirhams for the nurse, who was not needed at all as she simply presented the extortionate bill. We are sure that all the tests were not necessary and were simply a ruse to increase the costs. Medical professionals are supposed to act with integrity.
If I could give Aims Healthcare zero stars, I would.In ten years of living in Dubai, I have never encountered an establishment that demonstrated such a lack of integrity and professionalism. They arrived over an hour and a half late for a scheduled home blood test for my minor daughter. By that time, my husband was in a meeting.No adult present was properly informed of the scope of the testing. Despite this, they proceeded to carry out blood tests on my minor daughter without any adult present, without a parent’s signature, and without parental consent. They then took payment directly from her. The total cost exceeded AED 4,000.It is unlawful to conduct medical testing on a minor without parental consent. In addition, several of the tests performed were not part of our original request and were entirely unnecessary.When I attempted to address the issue and request a reversal for the additional testing, I was met with over a week of excuses, ignored calls, and avoidance. When I finally spoke to a member of senior management, she was dismissive, spoke over me, and took no responsibility for what I consider serious misconduct and negligence.I have now opened a formal investigation with the Dubai Health Authority.Please exercise extreme caution if considering this establishment. In my experience, their priority appears to be financial gain rather than patient welfare, legal compliance, or proper medical protocol. Their pricing is also excessively high. The same service in clinics or hospitals is a fraction of the price that AIMS charge.
Prior to the visit, I confirmed in writing via WhatsApp that the price for a 600 mg glutathione IV drip was 399 AED, and that this price included the home visit and doctor fee.During the visit, I declined a more expensive package and agreed to two 600 mg drips, which should have totalled 798 AED based on the agreed price.After the IV drip had already been connected, I was presented with a bill of 1,397 AED and informed of additional “nurse charges” that were never disclosed or agreed upon beforehand.I am from the UK and I thought in the UAE they could not do this, but I was wrong. The matter is now being taken up with the DHA .
My 2 year old grandson was experiencing diarrhoea since returning from a holiday and was clearly in a great deal of pain when his nappy was changed. My husband called Aims for a home visit. A doctor and nurse arrived and examined the toddler. They said we needed to do certain tests. As they were the medical professionals we assumed the tests were necessary so we paid 8,000 dirhams. When we checked online we couldn't find any stool tests exceeding 2,500 dirhams for the most comprehensive tests but most were considerably less. When later challenged about the cost we were told "the mother and the grandmother agreed". We simply trusted the medical professionals which in the case of Aims Healthcare proved to be a big mistake. The baby did not require any medication and recovered on his own. 8,000 dirhams is ridiculous for a stool test. We were also charged 200 dirhams for the nurse, who was not needed at all as she simply presented the extortionate bill. We are sure that all the tests were not necessary and were simply a ruse to increase the costs. Medical professionals are supposed to act with integrity.
Very disappointing experience. Their main intention seems to be taking money rather than providing proper service. Everything is extremely slow, and the insurance doesn’t actually cover what they promise. They said they would send all the documents to my insurance company for the claim, but they never did—even after I reminded them multiple times. They also sell medicines at very high prices. Overall, they misuse the name of “service” just to scam people in a clever way. Just for a painkiller injection, did bill 1600aed.
Honestly I think they are maybe a scam. They have visited me twice for my kids, and both time insist on a 4k Dhs test. When I say I don’t have insurance, they actually become helpful and just say more of ‘wait and see’. The doctor is so kind and sweet but I really don’t trust them, and won’t use them again. Ps I am pretty sure the five star reviews are fake.
A couple of things...the report was delayed by 100 hours. I paid for the most sophisticated test 286+ and they sent me a report fir 200+...they shard a sample report of 286+ before the test and what they sent me after constant reminders was a report for 200+. Have requested my money back or will take it to with concerned Dubai authorities to shut down AIMS. Blood test on August 26th. Report received September 2nd.
Booked a test,They gave me a price of 10,000 aed for a blood test (I know right)Called another company for the same exact test… 700 aed.. not sure what to say here or what to review. I hope this reaches their superiors so that they should adjust their prices.I added in another star because the staff were nice.
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AIMS Healthcare is one of the most trusted and well-recognized healthcare service providers in Dubai. We are always going beyond our limits to provide better healthcare services to meet the health needs of our valued patients. We have staffed a DHA-certified team of doctors and nurses to ease access to health facilities. We have all the resources and are equipped with advanced, high-tech medical equipment. So whether you require doctor on-call services at home, the office, or a hotel, just give us a call at 800 AIMS 2467. We will be there at your doorstep in 30 minutes. Our services are available 24/7, 365 days a year.See more
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