I purchased a Pro Max X1 and. Hydrocomm from Aiper. The thought of having a pool cleaning system that also gave me information about my pool and allowed communication with the sweeper was like WOW cool!
However, the experience is not all that.
The Pro Max X1 first off is very heavy. After that the first one stopped working about about a month and was replaced. The second on has been intermittent for the past two months. It complains about an impeller issues but there is no blockage. It stops working or sinks to the bottom of the poll requiring it to be received with a pole hook. It does not communicate with the hydrocomm well when submerged as it is supposed to.
Aiper has offered to replace it again, but I have requested a refund, especially since the unit cost more than $500 less than when I bought it 8 months ago. They offered me a $30 refund and a replacement.
The Hydrocomm first one worked for about three days. Then complained about a probe issue. The unit was finally replaced. The replacement unit has worked for about 5 months. I have questioned the stats it provides about the pool with respect to the water stats. So we took water samples to multiple pool supply companies for testing. All said our water was perfect. The hydrocomm, says it is not in good condition. Now it is complaining about a probe needing to be reseated etc just like the original unit.
I contacted Aiper on this unit as well. They offer to replace it. When I request a refund, they ignore me.
Great idea, does not work well.
Just to make everyone aware, Aiper has NEVER mentioned being outside the refund time frame. Additionally, their sales solution was to offer me $30, which is beyond an insult.
Claim your business profile now and gain access to all features and respond to customer reviews.
The inspiration behind Aiper comes from a story of a father's love for his son. In the summer of 2017, we received a letter from an old customer and friend named Jason. His son tripped on the long wire of a corded pool cleaner that he was using, fell, and struck his head He comforted his little boy and promised he'd never get hurt again. A personal touch and innovation, this is how we at Aiper develop our products. Aiper's cordless robotic pool cleaner was born at that moment.
The cordless feature making pool cleaning simpler, and safer. Compact, lightweight, and safe battery operated, Aiper create the best gift for people to enjoy their pools daily. See more
