Landlords and tenants, stay away from AirDXB.Ironically, our terrible experience was not even mainly about the poor revenue performance (which was barely around 30% of the projections). The real issue was the constant chasing we had to do for absolutely everything. Simply a waste of time, money and just added stress.From onboarding to off-boarding we had to follow up repeatedly on basic responsibilities: onboarding tasks, damages in the unit, missing payments, communication, and even the most basic operational updates. The level of chasing required is completely unacceptable, especially for a holiday home management company that is supposed to make a landlord’s life easier, not create more work.During onboarding they caused damage to our unit, including walls, furniture, and appliances, and then attempted to shift the responsibility and costs to us instead of taking accountability. After consistent chasing, they finally admitted verbally and in-writing that there indeed were guest damages, but than failed to properly fix it and take responsibility without the constant chasing.Payments were also consistently late, often involving thousands of dirhams. Unless we chased them ourselves after noticing missing transfers, payments would simply not come through. The explanation was always some vague “technical issue.”Their business development team promises you the world during onboarding and sales, but the moment you sign the contract you are handed over to account managers who are unresponsive, unhelpful, and in our case extremely rude. The most unacceptable moment was when my account manager, Hannah, literally hung up the phone on me when I called to ask about missing funds. Completely unprofessional and unacceptable.The listing itself showed very little effort, communication was poor throughout the entire period, and during off-boarding they failed to repair clear guest damages before handing the unit back.They also deducted thousands of dirhams from the final payment without proper clarification. When I called, she hang up on me, just shameless.Another serious concern is compliance. They were not meeting Dubai Tourism Department requirements in several areas (for example smart lock requirements and other unit compliance matters). When these issues were flagged, they were simply ignored.For context, I have worked with three other holiday home management companies in Dubai for years with smaller units and have never experienced anything like this. Of course things can sometimes go wrong in operations, which is why we gave AirDXB many chances to fix the issues and deliberately avoided writing a review for a long time. Unfortunately the number and scale of mistakes, delays, and lack of accountability and responsibility became impossible to ignore.Every single communication is documented, from onboarding to off-boarding, across multiple account managers, their head of maintenance, and other team members. Unfortunately the pattern across all of them was the same: poor delivery, lack of accountability, and consistently rude or dismissive communication.If you read other negative reviews here, you will also notice that the company tends to respond defensively or sarcastically instead of taking accountability. Unfortunately that reflects exactly the experience we had.Ironically, they claim they stopped using Airbnb because of insurance issues on here (while they told us its because of the % fee) and say they have their own insurance system, yet when guest damages happened they simply ignored them and failed to take proper action.In our experience this is THE most unprofessional company in Dubai. Landlords and tenants should be very cautious before working with them.
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