Overall, my experience was very good until I requested assistance from one of the cabin crew members, Ms. Amani, to help me place my hand luggage. Her response—and the question she asked instead of offering assistance—left me feeling disappointed and embarrassed. She displayed a noticeable attitude, and I observed similar behavior toward two other passengers as well.I understand that everyone has their own personality, but this profession requires patience, courtesy, and a genuine service mindset. If someone is unable to maintain these qualities, it may be challenging for them to meet the expectations of a customer-facing role.I kindly request the authorities to ensure that employees selected for this profession have the right attitude, a pleasant approach, and a commitment to providing service. All other cabin crew members were very supportive and professional; however, my experience with Ms. Amani was an exception.Thank you for your attention.
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Flying to over 170 + destinations and pioneering the best fares in the region, Air Arabia was built for those who have places to go, things to do and people to meet.
Today, people have far too little play in their lives but travel is one adventure that keeps them going. Boosting their spirit to never stop and keep flying, our focus is to offer the lowest fares, more destinations and comfortable travelling. We want to make travel easy, fast, convenient and fun for all our passengers.
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