Good Evening,My name is Rachita. I traveled on 14th November 2025 from Mumbai, India (BOM) to Sharjah, UAE. Unfortunately, my experience with your team was very disappointing, and I would like to bring a few concerns to your attention.Flight Delay: Our scheduled flight was at 9:05 PM, but it departed around 2:30 AM. During this long delay, your staff provided only a burger for all passengers, and no clear information about the updated flight time was communicated.Luggage Handling: I had properly wrapped my bag and requested multiple times for a “Fragile – Glass Item” tag. After two or three reminders, the tag was finally provided. Despite this, the luggage team mishandled my bag, and the glass item inside was broken, resulting in my homemade food being wasted. I can share a video if required.Overall, this was a very upsetting experience, and it has affected my confidence in flying with Air Arabia. I humbly request that your luggage team take proper care of passengers’ belongings, as many of us carry items of personal and emotional value, like homemade food from family.I hope my feedback will help improve your services for future passengers.Thank you for your attention.Sincerely,Rachita
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Flying to over 170 + destinations and pioneering the best fares in the region, Air Arabia was built for those who have places to go, things to do and people to meet.
Today, people have far too little play in their lives but travel is one adventure that keeps them going. Boosting their spirit to never stop and keep flying, our focus is to offer the lowest fares, more destinations and comfortable travelling. We want to make travel easy, fast, convenient and fun for all our passengers.
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