I traveled with Air Arabia in August and my luggage was severely damaged upon arrival. I filed a claim immediately and have been following up for months, but as of today, there is still no resolution.Air Arabia has refused to replace my luggage or cover the actual cost of repair/replacement. Their only offer is 40 USD (or 48 USD in a credit voucher), which is completely inadequate compared to the real value of my bag and the inconvenience caused.I have contacted all possible customer service channels and even consumer protection authorities, yet the airline has failed to provide a fair solution. Their handling clearly shows a lack of respect for passengers and disregard for rights under the Montreal Convention and international baggage regulations.Extremely disappointing. I strongly advise travelers to document everything, be prepared for delays, and consider travel insurance if flying with this airline.
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Flying to over 170 + destinations and pioneering the best fares in the region, Air Arabia was built for those who have places to go, things to do and people to meet.
Today, people have far too little play in their lives but travel is one adventure that keeps them going. Boosting their spirit to never stop and keep flying, our focus is to offer the lowest fares, more destinations and comfortable travelling. We want to make travel easy, fast, convenient and fun for all our passengers.
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