I recently flew with Air Arabia from Abu Dhabi to Kochi and back, and overall, my experience was quite good — the flight was on time, the aircraft was clean, and the check-in and boarding processes were smooth.However, I was genuinely disappointed with the attitude and behaviour of the cabin crew on both sectors. Being seated in the first row, I expected a more courteous and professional interaction, but unfortunately, the crew members were rude, unapproachable, and lacked the basic courtesy expected from airline professionals. They neither spoke politely nor smiled, which is a fundamental part of good cabin service.Additionally, it was very difficult to rest because the crew kept opening and closing the galley storage compartments (where catering items are kept) throughout the flight, making considerable noise right in front of the first-row passengers. This constant disturbance made it impossible to sleep comfortably.While I appreciate Air Arabia for maintaining punctuality and affordability, I sincerely hope the airline will invest in customer service training for its cabin crew — focusing on politeness, empathy, and overall passenger comfort. A simple smile and a respectful tone can make a huge difference to a traveler's experience.
Claim your business profile now and gain access to all features and respond to customer reviews.
Flying to over 170 + destinations and pioneering the best fares in the region, Air Arabia was built for those who have places to go, things to do and people to meet.
Today, people have far too little play in their lives but travel is one adventure that keeps them going. Boosting their spirit to never stop and keep flying, our focus is to offer the lowest fares, more destinations and comfortable travelling. We want to make travel easy, fast, convenient and fun for all our passengers.
Air Arabia, Where NextSee more
