I like that the flight is affordable. The check in process was great, however, I found out that I had check in baggage which I didn’t expect. The first time I booked was without luggage, a system error occurred so I tried it again and it went through without knowing that it was booked with 20kg luggage which isn’t my intention. The system seems to pushed it through and I got charged for the baggage considering that I checked in only with a 7 kg carry on. During onboarding a male African ground crew in the onboarding gate was very insulting. I politely asked if I could go out for a while and he directly said “You can’t”. When I said that there’s still a time, he told me that I can take my things with me out of the boarding gate so he could check me out. It was very very rude. Then in my flight, I went to WC and upon coming back to my sit, the FA was pushing the food cart so I waited. A female Jannat the FA noticed me and commanded me to go to another sit without saying why so I made a sign to say that I can wait but she seems to be aggressive in giving me the same command, so I followed and only then she told me of her intention of giving me a way to pass by easily. The problem here is having lack of behavioral, emotional training. Passengers need to understand their intention on the first place, proactively answering the question WHY to avoid hurting someone’s feeling. It was lack of empathy that leads to misunderstanding and communication gap.
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Flying to over 170 + destinations and pioneering the best fares in the region, Air Arabia was built for those who have places to go, things to do and people to meet.
Today, people have far too little play in their lives but travel is one adventure that keeps them going. Boosting their spirit to never stop and keep flying, our focus is to offer the lowest fares, more destinations and comfortable travelling. We want to make travel easy, fast, convenient and fun for all our passengers.
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