I recently travelled with Air Arabia from Tangier and had a very disappointing experience with one of their check-in staff.I had followed all baggage procedures correctly, with one small bag containing some sandwiches for my children to eat on the plane. The check-in agent insisted that these sandwiches would count towards my baggage allowance. This in itself was frustrating, but what was far worse was her manner – she was unnecessarily rude, extremely condescending, and seemed to take enjoyment in harassing and upsetting passengers.The staff member was distinctive in appearance (fair skin, ginger straight hair, centre parting) and I strongly encourage Air Arabia to identify her. She would benefit from immediate training on how to treat people with dignity and respect – or should be reconsidered as a representative of the airline altogether.I understand Air Arabia is a budget airline and that strict policies are part of their business model, but basic human decency costs nothing. The way I and other passengers were treated at the airport was unacceptable, bordering on bullying, and for this reason I will not be flying with Air Arabia again.
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Flying to over 170 + destinations and pioneering the best fares in the region, Air Arabia was built for those who have places to go, things to do and people to meet.
Today, people have far too little play in their lives but travel is one adventure that keeps them going. Boosting their spirit to never stop and keep flying, our focus is to offer the lowest fares, more destinations and comfortable travelling. We want to make travel easy, fast, convenient and fun for all our passengers.
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