I previously submitted a formal complaint regarding the serious disruptions I experienced during my flights with Air Arabia (Bangkok–Sharjah G9822 and Sharjah–Istanbul G9287 on July 2, 2025). In your recent response, you stated that the delays were not caused by Air Arabia and therefore compensation would not be provided.This response does not resolve my situation and ignores the clear inconveniences I faced:Both flights departed with delays,Flight G9287 was diverted and made an emergency landing in Ankara instead of Istanbul,Passengers were misinformed about hotel accommodation and were instead forced onto buses,No food or water was provided during the lengthy journey,My baggage and laptop were damaged,No baggage damage report could be issued at Ankara Esenboğa Airport due to the absence of Air Arabia staff.All of the above are in direct violation of my passenger rights. Air Arabia’s denial of responsibility is unacceptable.Therefore, I respectfully request:That my compensation claim be reconsidered,That my damages and expenses be covered,Otherwise, I will be forced to pursue my legal rights before the Directorate General of Civil Aviation in Türkiye, the Consumer Arbitration Board, and other competent authorities, as well as escalate this matter internationally.I kindly request your urgent review and written response.PS. I wont flight by airarabia more.
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Flying to over 170 + destinations and pioneering the best fares in the region, Air Arabia was built for those who have places to go, things to do and people to meet.
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