This was by far the worst experience I have ever had with an airline. Air Arabia did not allow me to travel because of a small damage on the last page of my passport. I confirmed with Athens Airport check-in officers, and they clearly stated that such damage is not an issue at all, as long as the main page with personal information and the visa page are intact.Because of this unreasonable decision, I lost my ticket for that flight. I had no choice but to book another ticket to my home country in order to get a new passport, and then book a third ticket back to Athens. In total, I lost almost 3,000 AED for nothing due to this airline’s poor handling.To make matters even worse, on my flight to my home country (the same airline that claimed my passport was “damaged”), the aircraft was infested — I even saw a cockroach onboard! This shows how little care and professionalism this airline actually has.I strongly do not recommend Air Arabia to anyone. They caused me unnecessary financial loss, stress, and provided an unacceptable travel experience. Photos are available as proof. I will keep post this all over the social media until i get my right and compensation.
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Flying to over 170 + destinations and pioneering the best fares in the region, Air Arabia was built for those who have places to go, things to do and people to meet.
Today, people have far too little play in their lives but travel is one adventure that keeps them going. Boosting their spirit to never stop and keep flying, our focus is to offer the lowest fares, more destinations and comfortable travelling. We want to make travel easy, fast, convenient and fun for all our passengers.
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