I had my brand new luggage damaged due to rough handling of the luggage. I also lost a suite and couple of other items in the bag due to the cosmatic cream that burst open in my bag due to their bad handling. When i filed a damaged baggage complain, it took them weeks to respond back to my complain. When i eventually got a response, the resolution didnt make sense at all as i was offered a compensation of less then half the price of the luggage they broke not to mention the content, my time and the inconvenience this has caused. The Air Arabia website has a clear lost and dammage clause which would entitle me for USD 400. When i tried to understand on which basis the 50$ was offered, i received no response at all although i send 5 mail with the smae query. The customer support representative handling my ticket has shown a lack of professionalism. Their decision is not supported by any logical reasoning and goes against the rules outlined on the Air Arabia website. Despite repeated attempts to seek clarification on the decision-making process and simple answers to my questions, I have been met with unhelpful responses and have had my inquiries ignored. The responses provided are also grammatically incorrect and lack originality
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Flying to over 170 + destinations and pioneering the best fares in the region, Air Arabia was built for those who have places to go, things to do and people to meet.
Today, people have far too little play in their lives but travel is one adventure that keeps them going. Boosting their spirit to never stop and keep flying, our focus is to offer the lowest fares, more destinations and comfortable travelling. We want to make travel easy, fast, convenient and fun for all our passengers.
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