We were supposed to fly today at 9.55 AM, upon checking in they didn't mention the flight timings revision to 9.35 AM. Our mistake we didn't the boarding pass. We went to the Lounge and walked towards Gate no. 1 for boarding. We were informed that we were late and can't board the flight. Flight had not take off bit still they didn't try any effort to board us. How bad customer service is: 1. There was no announcement made for us2. There is just one lounge on Sharjah Airport but they didn't bother to check with them nor made any announcement.3. If the flight rimming was revised they should have notified us by email which didn't happen.4. They flatly refused to refund or accommodate our request and were forced to book for another flight today evening without any consideration in the priceWorst ever experince on Air Arabia...
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Flying to over 170 + destinations and pioneering the best fares in the region, Air Arabia was built for those who have places to go, things to do and people to meet.
Today, people have far too little play in their lives but travel is one adventure that keeps them going. Boosting their spirit to never stop and keep flying, our focus is to offer the lowest fares, more destinations and comfortable travelling. We want to make travel easy, fast, convenient and fun for all our passengers.
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