Dishonest and outright RUDE. The agent made me pay for my bag even though it was included in my ticket. They took FOREVER to process the people in line, making MANY customers very angry. There were lots of people very very very upset. Their card reader wasn't working and they said it "wasn't their fault" and that with very little time to clear security and board the plane, they made me go down to another floor, find an ATM and then pay them for the bag....which they then let me take as carry on. The entire reason I had to pay for the bag, they said, it it was "too big" for carry on even thought I confirmed, via THEIR WEBSITE, that bag was in fact a little smaller than the allowable size. Not only all of this BUT....there was $100 USD in my passport holder that the ticket agent STOLE from me and then mocked me saying "I was crazy". Thieves!!!!! Then we were all on board and didn't depart for another 30+ minutes, delays delays delays. When we landed in Napoli Italia we were STUCK IN THE PLANE FOR 45+ MINUTES. The plane was roasting. Babies crying. Customers YELLING to let us off the plane! Absolutely the worst company around. They should be put out of business for their thieving ways and utter incompetence in every single aspect of running an airline. NEVER AGAIN!!!!!!
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Flying to over 170 + destinations and pioneering the best fares in the region, Air Arabia was built for those who have places to go, things to do and people to meet.
Today, people have far too little play in their lives but travel is one adventure that keeps them going. Boosting their spirit to never stop and keep flying, our focus is to offer the lowest fares, more destinations and comfortable travelling. We want to make travel easy, fast, convenient and fun for all our passengers.
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