We are really disappointed about this company, we found the service really bad and unprofessional. This is what happened: on the night of September 1st we booked a flight from Marrakech to Dakhla for the 4th and the return flight on the 8th, before to confirm we both checked the hours and the cities, after the payment the cities were switched and the hours were completely different. Ok... let's do as if it was our mistake, let's do that both of us made the same mistake..We tried to contact them all night long! at the call center at the number 080 2000 803, at the Casablanca office at the number +212 (0) 522536400 no answer. We tried to write emails to 2 different addresses that we found, no answer.We tried to contact them on the website, the Facebook page and the Instagram page, no answer.We went in person at the office in Marrakech early in the morning and they told us that we could not change the flights because it was already less than 72 hours, no change, no refund, so we lost 324€!!!
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Flying to over 170 + destinations and pioneering the best fares in the region, Air Arabia was built for those who have places to go, things to do and people to meet.
Today, people have far too little play in their lives but travel is one adventure that keeps them going. Boosting their spirit to never stop and keep flying, our focus is to offer the lowest fares, more destinations and comfortable travelling. We want to make travel easy, fast, convenient and fun for all our passengers.
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