We recently flew with Air Arabia from Fez to Gatwick and experienced a nine hour delay. I wrote to the company to ask if they were awarding any compensation, their response was that the flight was delayed for "reasons beyond their control". We were advised by staff at the airport that the scheduled plane could not take off because several attempts to repair it had failed. Eventually a replacement plane was flown in and we were able to get away. Whilst problems such as acts of God or civil unrest are generally accepted as "reasons beyond the control" of an operator" breakdowns are not. Therefore the excuse that the flight was delayed for "reasons beyond their control" is invalid and represents a shocking lack of responsibility on the part of Air Arabia. Nine hours over night with nowhere to lay down except the bare floor of the departure area and absolutely no offer of any compensation, what dreadful customer care, better to stick to EU airlines that are controlled and legally responsible for their delays.
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Flying to over 170 + destinations and pioneering the best fares in the region, Air Arabia was built for those who have places to go, things to do and people to meet.
Today, people have far too little play in their lives but travel is one adventure that keeps them going. Boosting their spirit to never stop and keep flying, our focus is to offer the lowest fares, more destinations and comfortable travelling. We want to make travel easy, fast, convenient and fun for all our passengers.
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