I rarely write reviews, but this airlines should have their business practice publicised for being worse than bad. Flight from Agadir to Copenhagen today was the worst ever flight experience and I have traveled a lot on flights. It all started with buying the tickets, when the website automatically applies check-in bagage, although you have ticked off that you don't want the check-in bagage, twice. So be careful when paying and check an extra time if your add-ons is correct at the final payment page. The airline did not want to refund the extra amount paid, but they would issue a voucher or I could use it on check-in luggage or food on the flight. Around 1 hour into the flight, my daughter wanted water, so I went to the back of the flight to get water. It costed 1.5€ but they only accepted cash. So I paid with a 2€ coin. However they did not have coins to give change, but they would give it later they said. The staff went missing around 2.5-3 hours into to flight in both ends, during which time I pressed the 'service please button'. Nobody reacted for good 10-15minutes, so I decided to knock the pilots cabin. Only after 5 minutes and several knocks did the pilots cabin respond. On top of that I got scolded for knocking the pilots cabin, although I was explaining that no stewardess was around and nobody reacted on the button. I wanted the food I ordered for my wife, daughter and myself and the stewardess made a big fuss as to the order was not on their list. Only after I showed her my printed reservation did she come with the food. Obviously it was crap quality and cold like ice. After 3 hours they only started serving food/drinks to the other passengers (horrible quality and service). At this point, I asked for my change back as a matter of principle. They still didn't have change at that point, and when walking away with the rolling bar trolley with food and drinks, my wife accidentally turned her head around to see the stewardess rolling her eyes after my request. She came with the change after 10 minutes. If I could give zero stars, I would have done it
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Flying to over 170 + destinations and pioneering the best fares in the region, Air Arabia was built for those who have places to go, things to do and people to meet.
Today, people have far too little play in their lives but travel is one adventure that keeps them going. Boosting their spirit to never stop and keep flying, our focus is to offer the lowest fares, more destinations and comfortable travelling. We want to make travel easy, fast, convenient and fun for all our passengers.
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