Avoid this airline whatever you do and book with a reputable one instead! Booked 6 tickets with luggage and food to travel from Manchester to Agadir in December 2018.Returning flight was then cancelled and changed to another date, this meant I had to book extended hotel accommodation for 6 persons for one night which cost me extra. Then to add to the misery the outgoing flight was delayed by 4.5 hrs. Due to the delay and time difference we ended up at our destination the next morning, once again having paid for the previous nights accommodation that we didn't use - again another nights cost! On the return flight we checked in at Agadir airport only to be told that we had only booked 1 piece of 20kg luggage, we tried to explain that we actually had 6 pieces of 20kg luggage that we originally came with, why would we bring baggage one way when we are on holiday. The check in attendants and staff refuse to give there names and are rude and aggressive pushing the blame to us even though we told them to check the system with our flight reservation numbers. We were then told to pay for the luggage which we refused, then they started threatening closing the check in, eventually after insisting they check the computer system after nearly 20 mins of arguing they agreed and checked us in.We also noticed that other passengers were being forced to pay extra for standard cabin bags which they claimed were over sized - this I find absolutely disgusting!.Finally when we did board the flight we didn't receive any food on the flight as the staff stated that our names were not on the food list, we then insisted that we would like to purchase food by card so we can get a receipt to reclaim afterwards, we are then told the machine is not working. We then offer to pay cash and would like a receipt, we are told they have no paperwork to issue a receipt. In the end we ended up paying £35 for food we had already paid for. The in flight staff are as rude as the check in staff. One word of advice pay more and travel with a reputable airline, we will NEVER be travelling with this poor airline again, do yourself a favour and avoid all the above and more!
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Flying to over 170 + destinations and pioneering the best fares in the region, Air Arabia was built for those who have places to go, things to do and people to meet.
Today, people have far too little play in their lives but travel is one adventure that keeps them going. Boosting their spirit to never stop and keep flying, our focus is to offer the lowest fares, more destinations and comfortable travelling. We want to make travel easy, fast, convenient and fun for all our passengers.
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