I had a flight on Friday, the 13th of 2025 from a location to a city with a scheduled departure at 15:15. During check-in, my hand luggage and backpack were weighed, totaling around 14kg. I was aware of the 10kg limit, but I was shocked to be charged 60 euros for just 4kg over, especially when an additional 20kg checked bag on the website costs only 20 euros. After the weighing, they asked me to fit my suitcase into a size checker. I struggled to make it fit, even though it was the correct size. The staff member insisted on charging me extra, but I managed to get it in, which changed her stance. This entire situation felt unnecessary and seemed like an attempt to extract more money from passengers. My previous flight from another location didn’t involve any of this hassle. While checking in, I encountered fellow passengers heading to the same destination, who had a scheduled departure at 7 AM but were delayed by over 8 hours. Air Arabia then assigned them the same departure time as mine (3:15 PM), leading to significant confusion. Many people were running around, unsure of what was happening. Ultimately, their flight was delayed an additional 1h15, along with mine. They arranged a bus to transport us from the airport to the plane, causing further delays. No one offered an apology for the inconvenience. Additionally, they announced that there was no card payment option on the plane, forcing us to pay in cash. This added to the frustration. The level of stress I experienced during this ordeal is indescribable.
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Flying to over 170 + destinations and pioneering the best fares in the region, Air Arabia was built for those who have places to go, things to do and people to meet.
Today, people have far too little play in their lives but travel is one adventure that keeps them going. Boosting their spirit to never stop and keep flying, our focus is to offer the lowest fares, more destinations and comfortable travelling. We want to make travel easy, fast, convenient and fun for all our passengers.
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