We recently flew with Air Arabia on a family round-trip journey and overall it was a very satisfying experience. The flight itself was smooth and punctual, and the baggage handling was good, which gave us peace of mind traveling with luggage as a family.
The in-flight experience was comfortable for a budget airline, and we felt the service met our expectations for value and efficiency.
However, we did face one area that could be improved:
✈️ Counter staff behaviour on the CCJ → AUH segment was not as friendly as we’d hoped, especially considering we were travelling with an infant. On this leg, the check-in staff seemed less attentive and welcoming, which made the start of our trip a bit stressful.
👍 Great flight experience overall
👍 Baggage handling was good and efficient
👎 Check-in staff interaction on one segment could be more friendly and supportive with families
We would still recommend Air Arabia for affordable family travel, but hope to see more consistent customer care from ground staff in future flights.
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Flying to over 170 + destinations and pioneering the best fares in the region, Air Arabia was built for those who have places to go, things to do and people to meet.
Today, people have far too little play in their lives but travel is one adventure that keeps them going. Boosting their spirit to never stop and keep flying, our focus is to offer the lowest fares, more destinations and comfortable travelling. We want to make travel easy, fast, convenient and fun for all our passengers.
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