In January 2026 I bought a ticket to Sydney from Istanbul with a stop over at Kuala Lumpur. Before my departure date I bought extra baggage but In Kuala Lumpur I was charged extra baggage even though I had paid initially when my ticket was to Sydney from Istanbul. As a result I ended up paying triple the amount for an extra 10 kgs. Customer service at Kuala lumpur was incredibly rude and disrespectful. I WILL NEVER FLY WITH THIS AIRLINES EVER AGAIN AND ADVISE ANYONE ELSE WHO IS CONSIDERING TO CHANGE THEIR MIND!!
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