Air Asia used to be very good pre-COVID but now their app is complicated and slow to use. Somehow it changed the dates that I'd chosen for my flight and I unwittingly booked flights for the wrong date. I quickly saw the error when I received the booking confirmation email but there is no way to contact a person at Air Asia to fix the problem. The only option is to pay the same price to update the booking to the correct date. I chose the correct date when I made the booking, so this is very unfair. I will travel by train instead and I will not fly with Air Asia again. Such a shame - Tony Fernandez was a very good CEO and built a great low-cost carrier. Those days are over. I hope somehow that Tony Fernandez gets control again and brings back the Air Asia we loved.
Claim your business profile now and gain access to all features and respond to customer reviews.
