Terrible experience. I was flying from Vilnius, Lithuania to Orlando, Florida via Amsterdam. My checked bag was 10 kg under the limit, and my carry-on weighed 10 kg. I was charged €30 for being 2 kg over the hand luggage limit.
Nothing was mentioned at the check-in counter, and I could have easily moved items into my checked bag. At the gate, the same staff member who had not said anything about weight restrictions earlier told me, “You should have read the rules when buying the ticket.”
Very disappointing customer experience and unprofessional, arrogant behavior. I will avoid flying with them in the future.
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airBaltic is the national Latvian airline that offers cheap flights to over 50 destinations in Europe and beyond from Riga, Vilnius and Tallinn. Its convenient flight schedule is great for both business and leisure travel, and frequent online deals at low prices provide the option to book holidays well in advance or grab a last-minute flight. Tickets are available for booking online on airBaltic.com, at travel agencies or via airBaltic call centre.See more
